Contact us
We offer support both to new students and also those returning to our accommodation for a second or subsequent year. The mechanisms through which support is delivered vary slightly from one type of accommodation to another.
Important contacts for accommodation related queries during your stay at The University of Edinburgh
| Department | Type of enquiry | Contact |
| Allocations | For any general enquiries about your application or allocation of University accommodation. |
Email: accom.allocations@ed.ac.uk |
| Rent payment section | For any queries relating to payment of your University accommodation. |
Contact: Accommodation Support Form |
| Residence Life | Contact the Residence Life team if you have any welfare concerns or if you wish to make a complaint. |
Contact: Accommodation Support Form Email: accom.reslife@ed.ac.uk |
| Property Team | For any concerns with your accommodation cleanliness or maintenance and repair issues. |
Contact: Visit us at your nearest site office or use the Accommodation Support Form Self Catered Accommodation Tel: +44 (0)131 651 2099 Continuing properties accommodation Tel: +44 (0)131 651 2130 Campus Accommodation Tel: +44 (0)131 651 2162 |
| EAP enquiries | Accommodation application enquiries for those doing an English for Academic Purposes (EAP) pre-sessional course. |
Email: accom.eap@ed.ac.uk Tel: +44 (0)131 651 2042 |
| Internet and telephony | Provided by Resnet. Find out more on the main University website. | |
| Accommodation, Catering and Events Security | Our security staff aim to provide a safe, secure and supportive environment for all students, staff and visitors. They are available to assist with all aspects of living in accommodation, including crime prevention, or, should it occur, the reporting of a crime or incident that takes place on Accommodation, Catering and Events premises. Any victim of a crime should always report this to local police on +44 (0)131 311 3131 or 101. |
Email: security24-7@ed.ac.uk Tel:+44 (0)131 667 1971 or 0 from your room telephone. In the event of an emergency contact 0131 651 2060 or 6666. |
| Pollock Halls Reception Centre | Pollock Halls Reception Centre is available for enquiries 24 hours a day, either by our full-time reception staff or (out of office hours) by our Security Team. | Tel: +44(0)131 667 1971 |
| Department | Type of enquiry | Contact |
| Allocations | For any general enquiries about your application or allocation of University accommodation. |
Email: accom.allocations@ed.ac.uk |
| Community Support | Our security staff aim to provide a safe, secure and supportive environment for all students, staff and visitors. They are available to assist with all aspects of living in accommodation, including crime prevention, or, should it occur, the reporting of a crime or incident that takes place on Accommodation, Catering and Events premises. Any victim of a crime should always report this to local police on +44 (0)131 311 3131 or 101. |
Email: security24-7@ed.ac.uk Tel (General): +44 (0)131 667 1971 Tel (Emergency): +44 (0) 131 651 2060 |
| British Sign Language (BSL) | British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service. | Find out more here |
| Advice Place | Edinburgh University Students' Association (EUSA) runs the Advice Place which is the free advisory service for all students at the University of Edinburgh. As part of the Students Association, they are able to offer impartial advice on anything and everything related to student life including private rented accommodation and private student accommodation. |
Email: advice@eusa.ed.ac.uk Potterow office |
| Comments? Problems? Complaints? We're here to help |
If you are not sure who to speak to, or feel you wish to take matters further, talk to the Residence Life team or your Accommodation Customer Services Manager; they will know who to contact. If you have spoken to a member of staff and the problem has not been resolved, you have a choice to either write to us or email. We promise to send an acknowledgement and to respond fully within five working days, where possible or confirm with you an anticipated response date if further investigation is required. Don't forget… we cannot respond to anonymous comments and problems; if you can't tell us who you are and where you live, don't expect a response! We aim to resolve issues speedily and at a local level. However, if you wish to pursue the matter further, the University has a formal Complaint Handling Procedure which can be accessed through the link below. |
Residence Life office 3 South College Street Edinburgh EH8 9AA Email: reslife@ed.ac.uk |