We offer support both to new students and also those returning to our accommodation for a second or subsequent year. The mechanisms through which support is delivered vary slightly from one type of accommodation to another.
If you have any questions about our accommodation or if you simply need more information, please click on the “Lets talk!” icon or e: firstname.lastname@example.org
Security and Emergency Support
Our Community Support Team aim to provide a safe, secure and supportive environment for all students, staff and visitors. They are available to assist with all aspects of living in accommodation, including crime prevention, or, should it occur, the reporting of a crime or incident that takes place on Accommodation, Catering and Events premises.
Any victim of a crime should always report this to local police on +44 (0)131 311 3131 or 101.
Contact Community Support Team:
- Email: email@example.com
- Tel (General): +44 (0)131 667 1971
- Tel (Emergency): +44 (0)131 651 2060
Contact us through an online sign language interpreter
British Sign Language (BSL) users can contact the University of Edinburgh via Contact Scotland BSL, the online British Sign Language video relay interpreting service.
Accommodation Support Form
For any issues, problems or support you need in our accommodation, please use our support form. It provides useful information and will ensure any of your questions are directed to the team who can best answer them.
Edinburgh University Students' Association (EUSA) runs the Advice Place which is the free advisory service for all students at the University of Edinburgh. As part of the Students Association, they are able to offer impartial advice on anything and everything related to student life including private rented accommodation and private student accommodation.
Tel: 0131 650 9225 or 0800 206 2341
Link to the Advice Place Website
Link to the Students' Association's Flat Share website
Comments? Problems? Complaints? We're here to help
Problems can sometimes arise without our knowledge, but we always welcome the opportunity to put matters right for all our residents. To make it easier for us to help you, please follow these step-by-step guidelines…
Our commitment is to ensure that every effort will be made to resolve things to your satisfaction as quickly as possible.
If you are not sure who to speak to, or feel you wish to take matters further, talk to your Warden or Accommodation/Operations Manager; they will know who to contact.
Our commitment is to ensure that every effort will be made to resolve things to your satisfaction there and then.
If you do not wish to speak to your Warden or Accommodation/Operations Manager
or have spoken to a member of staff and the problem has not been resolved, you have a choice to either write to us or email us at the address below.
Residence Life office
St Leonard's Hall, Pollock Halls
18 Holyrood Park Road
Edinburgh, EH16 5AY
We promise to send an acknowledgement and to respond fully within five working days. Don't forget… we cannot respond to anonymous comments and problems; if you can't tell us who you are and where you live, don't expect a response!
We aim to resolve issues speedily and at a local level. However, if you wish to pursue the matter further, the University has a formal Complaint Handling Procedure which can be accessed through the link below.