Contact us
We offer support both to new students and also those returning to our accommodation for a second or subsequent year. The mechanisms through which support is delivered vary slightly from one type of accommodation to another.
If you have any concerns about living in our accommodation - whether these involve yourself, or other students - or if you simply need more information, please click on the “Lets talk!” icon or email: accom.allocations@ed.ac.uk
Security and emergency support
Our security staff aim to provide a safe, secure and supportive environment for all students, staff and visitors. They are available to assist with all aspects of living in accommodation, including crime prevention, or, should it occur, the reporting of a crime or incident that takes place on Accommodation, Catering and Events premises.
Any victim of a crime should always report this to local police on +44 (0)131 311 3131 or 101.
- Email: security24-7@ed.ac.uk
- Tel: +44 (0)131 667 1971 or 0 from your room telephone.
- In the event of an emergency contact 0131 651 2060 or 6666.
Accommodation Support Form
Please use our support form. It provides useful information and will ensure that your questions are directed to the team who can best answer them.
Advice Place
Edinburgh University Students' Association (EUSA) runs the Advice Place which is the free advisory service for all students at the University of Edinburgh. As part of EUSA, they are able to offer and impartial advice on anything and everything related to University life including accommodation.
Email: advice@eusa.ed.ac.uk
Potterow office
Tel: 0131 650 9225 or 0800 206 2341
Kings Buildings office
Tel: 0131 650 5822
Link to the Advice Place Website
Link for further support provided by the University of Edinburgh
Comments? Problems? Complaints? We're here to help
Problems can sometimes arise without our knowledge, but we always welcome the opportunity to put matters right for all our residents. To make it easier for us to help you, please follow these step-by-step guidelines…
Our commitment is to ensure that every effort will be made to resolve things to your satisfaction as quickly as possible.
If you are not sure who to speak to, or feel you wish to take matters further, talk to your Warden or Accommodation Manager; they will know whom to contact.
If you do not wish to speak to your Warden or Operations Manager, please contact us in writing or by emailing the address given below.
Our commitment is to ensure that every effort will be made to resolve things to your satisfaction there and then.
If, having spoken to a member of staff, the problem has not been resolved, you have a choice to either write to us or email us at the address below.
Residence Life office
St Leonard's Hall, Pollock Halls
18 Holyrood Park Road
Edinburgh, EH16 5AY
Email: accom.reslife@ed.ac.uk
We promise to send an acknowledgement and to respond fully within five working days. Don't forget… we cannot respond to anonymous comments and problems; if you can't tell us who you are and where you live, don't expect a response!
We aim to resolve issues speedily and at a local level. However, if you wish to pursue the matter further, the University has a formal Complaint Handling Procedure which can be accessed through the link below.
University of Edinburgh Complaint Handling Procedure