| Department | Type of enquiry | Contact |
| Allocations | For any general enquiries about your application or allocation of University accommodation. |
Email: accom.allocations@ed.ac.uk |
| Rent payment section | For any queries relating to payment of your University accommodation. |
Contact: Accommodation Support Form |
| Residence Life | Contact the Residence Life team if you have any welfare concerns or if you wish to make a complaint. |
Contact: Accommodation Support Form Tel: +44 (0)131 651 2004 |
| Property Team | For any concerns with your accommodation cleanliness or maintenance and repair issues. |
Contact: Accommodation Support Form Self Catered Accommodation Tel:+44 (0)131 651 2162 Continuing properties accommodation Tel: +44 (0)131 651 2130 Campus Accommodation Tel: +44 (0)131 651 2131 |
| EAP enquiries | Accommodation application enquiries for those doing an English for Academic Purposes (EAP) pre-sessional course. |
Email: accom.eap@ed.ac.uk Tel: +44 (0)131 651 2042 |
| Internet and telephony | Contact Optify who have 24hr support 7 days a week. |
Email: care@optifyyourworld.com Tel: 0333 308 0000 |
| Accommodation, Catering and Events Security | Our security staff aim to provide a safe, secure and supportive environment for all students, staff and visitors. They are available to assist with all aspects of living in accommodation, including crime prevention, or, should it occur, the reporting of a crime or incident that takes place on Accommodation, Catering and Events premises. Any victim of a crime should always report this to local police on +44 (0)131 311 3131 or 101. |
Email: security24-7@ed.ac.uk Tel:+44 (0)131 667 1971 or 0 from your room telephone. In the event of an emergency contact 0131 651 2060 or 6666. |
| Pollock Halls Reception Centre | Pollock Halls Reception Centre is available for enquiries 24 hours a day, either by our full-time reception staff or (out of office hours) by our Security Team. | Tel: +44(0)131 667 1971 |
