Cookies on the University of Edinburgh, Accommodation, Catering and Events website

We use cookies for security purposes, remembering your preferences and to analyse site traffic to understand our users' behaviour. This includes anonymised Google Analytics data.

We'd also like to show you personalised ads (such as reminders of our accommodation options and offers) when you are on other websites and/or social media platforms. We will do this by sharing information with our selected advertising partners. We won't share your data with anyone else.

Change my cookie settings for the University of Edinburgh, Accommodation, Catering and Events website

We use cookies

Cookies are a common feature used on almost all websites. We use cookies for different reasons, including measuring your visits to our sites and remembering your preferences. Learn more about necessary cookies

Set your personalised ads preferences

We work with advertising partners to show you ads for events and services you might be interested in, such as open days. You can choose whether the ads you see are personalised by selecting one of the options below. Learn more about advertising cookies

Skip to content
  • Who we are
    • News
  • Our accommodation
  • Applying
    • Guarantees
    • Ready to apply
    • Pre-Sessional Students
      • Open a UK Bank Account
    • Returning next year
      • Postgraduate Renewals
    • Couples and families
      • Couple flats
      • Family Flats
    • Disabled students
    • Staff accommodation
      • Liberton Flats
  • Covid 19
    • Good Citizen Guide
    • FAQs
  • Edinburgh life
    • Life in Edinburgh
    • Student blogs
    • Ask our students a question
  • During your stay
    • Catering
      • JMCC Bar
    • Finance
      • Payment Dates
      • How to Pay
      • Payment options
      • Change payment method
      • Budgeting
      • Financial difficulties
      • Rent payment FAQs
    • Fire, health & safety
      • Fire Safety Guidelines
    • Internet and computing
      • Resnet
      • Residential computing
    • Moving in and out
      • Arrival information
      • Pre-sessional arrivals
      • Arrivals FAQs
      • Accommodation Transfer Policy
      • Moving Out Guide
      • Moving out FAQs
    • Oxygen Fitness Studios
    • Parking
    • Policies
      • Pollock Halls campaigning regulations
      • Housing Law
      • Noise policy
      • Code of Student Conduct - Our Procedures
    • Repairs
      • Repairing Standards Information
    • Residence life
    • Security & Support
      • Security & Support Contacts
    • Sustainability
  • Get in touch
    • Contact us
    • Feedback and complaints
  • Jobs
Enquiries: 0131 667 1971
UOE Accommodation
  • Visit www.ed.ac.uk
Student Finances Banner

Financial difficulties

  1. Home
  2. During your stay
  3. Finance
  4. Financial difficulties

Financial difficulties

Students who are experiencing financial difficulties in paying accommodation fees should seek help at the earliest opportunity.

Accommodation, Catering and Events will at all times seek to be sympathetic to and understanding of each individual student's financial circumstances.

If, during your term of study, you experience financial difficulties, please contact the Rent Payment team as soon as possible. You will be asked to provide as much information about your situation as you can, and if possible you should propose an alternative payment schedule. We will always ask for evidence of your circumstances, so please be ready to provide this. We will make every effort to understand your situation, and will try to make suggestions that may help you address the financial difficulty. We do appreciate that financial difficulties can be very distressing however this does not mean that we are in a position to accommodate all alternative payment schedules proposed to us. Where this is the case, you will be asked to give the matter further thought and to work with us to achieve an acceptable outcome. 

You can find our contact details at the bottom of this page.

EUSA

Support may also be available from Edinburgh University Students' Association's (EUSA) Advice Place who can be contacted on 0131 650 9225.

Contact the Advice Place If you are finding it difficult to keep track of your spending; if you find that you are running out of money each month; or, if you would just like some advice on making your money go further. The team can offer you information and support on organising your budget in a way that will help you to avoid or minimise future debt and help you to ensure that your spending matches your priorities.

Residence Life

We understand that financial difficulties can be tough. Our Residence Life team can offer wellbeing support.

Phone: +44 (0) 131 651 2004

Email: reslife@ed.ac.uk

Residence Life

Scholarships and student funding

Scholarship and student funding may have funds available to help qualifying students. Further details are available on this link:

Scholarships and student funding

Late payment or non-payment

Action to enforce the settlement of debt for outstanding fees and charges will be taken in respect of all current and former students who have failed to engage with the University in finding a solution to any outstanding debt, or who have failed to honour agreements to pay.

If the student fails to make payment on either of the above, it could result in an administration charge of £25.00 being levied to their account and some or all of the following actions being taken:

  • Correspondence may be sent to both the student's term and home addresses explaining the implications of non-payment and stressing the importance of making payment or informing the University of the reasons for non-payment
  • The Case may be referred to an external debt collection agency to collect the outstanding balance. Their initial charge will be a minimum of 12% if the balance outstanding and this will be payable by the student.
  • Legal actions might be taken to evict you from the property.

Contact Us

We are always happy to help so please contact us in relation to any queries which relate to your accommodation fees.

You can contact us by email at accom.rentenquiries@ed.ac.uk

By phone on 0131 651 2039 or by arranging a Microsoft Teams call with us.

Our opening hours are Monday to Friday 09:00 to 17:00. 

Your feedback is important to us, if you can please let us know what you thought of our service on the survey link below

Quick Survey

Additional

Related Links

  • Catering
  • Finance
    • Payment Dates
    • How to Pay
    • Payment options
    • Change payment method
    • Budgeting
    • Financial difficulties
    • Rent payment FAQs
  • Fire, health & safety
  • Internet and computing
  • Moving in and out
  • Oxygen Fitness Studios
  • Parking
  • Policies
  • Repairs
  • Residence life
  • Security & Support
  • Sustainability

Share this page

The University of Edinburgh is a charitable body, registered in Scotland, with registration number SC005336, VAT Registration Number GB 592 9507 00, and is acknowledged by the UK authorities as a “Recognised body” which has been granted degree awarding powers.

Unless explicitly stated otherwise, all material is copyright © The University of Edinburgh 2023.
  • Contact Us
  • Terms and conditions
  • Privacy policy
  • Cookie policy
  • Website accessibility
  • Freedom of Information publications scheme