Financial difficulties
Students who are experiencing financial difficulties in paying accommodation fees should seek help at the earliest opportunity.
Accommodation, Catering and Events will at all times seek to be sympathetic to and understanding of each individual student's financial circumstances.
If, during your term of study, you experience financial difficulties, please contact the Rent Payment team as soon as possible. You will be asked to provide as much information about your situation as you can, and if possible you should propose an alternative payment schedule. We will always ask for evidence of your circumstances, so please be ready to provide this. We will make every effort to understand your situation, and will try to make suggestions that may help you address the financial difficulty. We do appreciate that financial difficulties can be very distressing however this does not mean that we are in a position to accommodate all alternative payment schedules proposed to us. Where this is the case, you will be asked to give the matter further thought and to work with us to achieve an acceptable outcome.
You can find our contact details at the bottom of this page.
EUSA
Support may also be available from Edinburgh University Students' Association's (EUSA) Advice Place who can be contacted on 0131 650 9225.
Contact the Advice Place If you are finding it difficult to keep track of your spending; if you find that you are running out of money each month; or, if you would just like some advice on making your money go further. The team can offer you information and support on organising your budget in a way that will help you to avoid or minimise future debt and help you to ensure that your spending matches your priorities.
Residence Life
We understand that financial difficulties can be tough. Our Residence Life team can offer wellbeing support.
Phone: +44 (0) 131 651 2004
Email: reslife@ed.ac.uk
Scholarships and student funding
Scholarship and student funding may have funds available to help qualifying students. Further details are available on this link:
Scholarships and student funding
Late payment or non-payment
Action to enforce the settlement of debt for outstanding fees and charges will be taken in respect of all current and former students who have failed to engage with the University in finding a solution to any outstanding debt, or who have failed to honour agreements to pay.
If the student fails to make payment on either of the above, it could result in an administration charge of £25.00 being levied to their account and some or all of the following actions being taken:
- Correspondence may be sent to both the student's term and home addresses explaining the implications of non-payment and stressing the importance of making payment or informing the University of the reasons for non-payment
- The Case may be referred to an external debt collection agency to collect the outstanding balance. Their initial charge will be a minimum of 12% if the balance outstanding and this will be payable by the student.
- Legal actions might be taken to evict you from the property.
Contact Us
We are always happy to help so please contact us in relation to any queries which relate to your accommodation fees.
You can contact us by email at accom.rentenquiries@ed.ac.uk
By phone on 0131 651 2039
Or if you would rather discuss your rent payment in person, you can make an appointment by phoning us. Or arranging a Microsoft Teams call with us.
Our opening hours are Monday to Friday 09:00 to 17:00.
Your feedback is important to us, if you can please let us know what you thought of our service on the survey link below