Staff needing temporary accommodation should contact our Reservations Team.
Important contacts for accommodation related queries
For any general enquiries about your application or allocation of University accommodation.
Email: housingenquiries@ed.ac.uk
Tel: +44 (0)131 651 2042
For any queries relating to payment of your University accommodation.
Contact: Accommodation Support Form
Tel: +44 (0)131 651 2118
Email: accom.rentenquiries@ed.ac.uk
For any concerns with your accommodation tenancy, such as cleanliness, safety and inventory items.
Contact: Visit us at your nearest site office or use the Accommodation Support Form
Self-catered accommodation tel: +44 (0)131 651 2099
Catered accommodation tel: +44 (0)131 651 2162
Domus email: domus.enquiries@ed.ac.uk
Domus tel: +44 (0)131 651 2107
Website: Domus website (opens in a new tab)
For social events advertised on the UoE Living app, life in University housing and welfare concerns.
Contact: Accommodation Support Form
Tel: +44 (0)131 651 2004
Email for accommodation-related queries: accom.reslife@ed.ac.uk
Email for wellbeing and other queries: reslife@ed.ac.uk
Contact the Operations Support Team for repairs or faults in your accommodation, accommodation safety and security assistance.
The Out of Hours Response Team can help with any overnight emergencies that cannot wait until the next working day.
Report repair requests on the UoE Living app: Download on Google Play or the App Store
Email: security24-7@ed.ac.uk
General tel: +44(0)131 651 2094
Emergency tel: +44(0)131 651 2060
Any victim of a crime should always report this to local police on +44 (0)131 311 3131 or 101.
Accommodation application enquiries for those doing a Pre-Sessional EAP course.
Email: accom.eap@ed.ac.uk
Tel: +44 (0)131 651 2042
Staff needing temporary accommodation should contact our Reservations Team.
Email: bed.breakfast@ed.ac.uk
Tel: +44(0)131 651 2007
For impartial advice on anything and everything related to student life including private rented accommodation and private student accommodation.
Email: advice@eusa.ed.ac.uk
Tel: +44 (0)131 650 9225 or +44 (0)800 206 2341
Website: Advice Place website (opens in a new tab)
If you are uncertain who to speak to or wish to take matters further, talk to the Residence Life team or your Accommodation Customer Services Manager about who to contact.
If you have spoken to a member of staff and the problem has not been resolved, you can either write to or email us. We promise to send an acknowledgement and respond fully within five working days where possible, or confirm with you an anticipated response date if further investigation is required.
If you wish to pursue the matter further, the University has a formal Complaint Handling Procedure which can be accessed through the link below.
Read the University of Edinburgh's complaint handling procedure (opens in a new tab)