Accessibility statement for

This website is run by department of Accommodation, Catering and Events at The University of Edinburgh. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • use mobile navigation confidently, as it adheres to AA standards and uses semantic markup

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

AbilityNet has advice on making your device easier to use if you have a disability.

AbilityNet - My computer my way

With a few simple steps you can customise the appearance of our website to make it easier to read and navigate.

Additional information on how to customise our website appearance

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille: Please contact Natasha Breen Head of Marketing.

  • Email:
  • Call: +44 (0)131 651 2189

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact Natasha Breen, Head of Marketing.

  • Email:
  • Call: +44 (0)131 651 2189

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

If you wish to visit us, our offices can be found at:

The Reception Centre,
Pollock Halls
18 Holyrood Park Road
EH16 5AY

Full accessibility guidelines to our offices can be found here

  • Email:
  • Call: +44 (0)131 651 2189

British Sign Language service

British Sign Language Scotland runs a service for British Sign Language users and all of Scotland’s public bodies using video relay. This enables sign language users to contact public bodies and vice versa. The service operates from 8am to 12 midnight, 7 days a week. 

British Sign Language Scotland service details

Technical information about this website’s accessibility

The University of Edinburgh - Accommodation, Catering and Events is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

The following items do not comply with the WCAG2.1 AA success criteria:

  • Not all images have alt tag descriptions as of November 2019

o   1.1.1 - Non-text Content

  • Not all our PDFs and Word documents meet accessibility standards

o   1.1.1 - Non-text Content

o   2.4.5 - Multiple Ways

o   1.3.2 - Meaningful Sequence

o   1.4.5 - Images of Text

  • Not all pre-recorded audio-only or video-only media will have alternative media that presents equivalent information e.g. audio track with description in a video with no sound

o   1.2.1 – audio only and video only (prerecorded)

Content that’s not within the scope of the accessibility regulations

It is unlikely that virtual tours of our properties are accessible with all assistive technologiesWe know that are virtual tours are not fully accessible because of issues with compatibility with assistive technology, keyboard navigation etc. We do have images in our galleries with descriptive alt text and will be rolling out videos for our properties with full subtitles and descriptions going forward.

How we tested this website

This website was last tested in November 2019. The test was carried out by a set of automated auditing tools. We also run some of our own reports using WebAims WAVE accessibility evaluation tool and the Little Forrest Web accessibility audit tool. The testing is followed by manual prioritisation of any issues with key user journeys in conjunction with our developers.

What we’re doing to improve accessibility

By December 2020:

  • We are looking to phase out usage of PDF files going forward where possible and replace with webpages
  • Any existing or future videos will be fully subtitled (including sound effects and actions)
  • Descriptive alt tags will be added to all images
  • Continued usage of the Little Forrest and Wave accessibility tools to ensure any future content meets accessibility regulations
  • Adhering to the University web strategy and governance approach
  • Departmental staff to attend any training provided by the University to increase departmental awareness of accessibility and what our responsibilities are
  • Be part of any University wide projects to promote and improve accessibility going forward
  • Complete a manualaccessibility test including testing with the main forms of assistive technology

Date drafted: 06/12/2019

Last editied: 01/08/2020