Your rent account on MyEd 

The Finance Channel offers access to student's financial information through the MyEd online portal.

The Finance Channel provides details of invoices relating to both tuition and accommodation fees and charges, which are owed by either students or sponsors.

The channel allows students to view details of outstanding invoices, make payment for outstanding invoices online and view their account history.

MyEd

Payments received and identified will be allocated to your student fees account normally the next working day. The student number (UUN) should be given as the reference on any payment made. Failure to do this may delay the correct identification of funds received and may cause payment reminders to be sent to you.

Help using the Finance Channel

 

Payment Options

It is a condition of accepting your offer of accommodation that you provide the University with an approved payment method. There are several ways of paying for your accommodation depending on how your offer of accommodation is made to you.

1) Self-funded students can pay in full or by instalment

Where the total period of the tenancy is less than 100 days, this is the only payment option.

Make a bank transfer payment

International students, staff or visitors can pay their fees using the University of Edinburgh – Rent Payment payments platform powered by our partner Western Union Business Solutions. This allows you, your parents and sponsors to pay accommodation fees in the currency of your choice and provides you with a simple and secure way to make a payment.

Western Union Global Pay

How it works

Simply select the country you are paying from, how much you would like to pay and your preferred method of payment. Enter your student details. Get your payment instructions and make your payment. You can track your payment status through every step.  

Benefits to you:

  • Intuitive, mobile friendly interface for a seamless payment experience
  • Pay international accommodation fees by bank transfer or online e-wallet
  • Convenient payment methods including AliPay, Ten Pay, UnionPay, Trustly, Sofort, etc.
  • NO transaction charges from the University of Edinburgh – Accommodation Services or Western Union Business Solutions
  • Favourable exchange rates compared to most banks
  • Track your payment online step by step
  • Peace of mind that your full payment received by University of Edinburgh – Accommodation Services
  • Multi language platform: French, Arabic, Japanese, Mandarin, Cantonese, Korean, Indonesian, English, Spanish and Hindi
  • Customer support service to help you in every step

In monthly or semesterly instalments from a UK bank account. A direct debit is an instruction from a customer to their bank or building society authorising an organisation to collect varying amounts from their account; as long as the customer has been given advance notice of the collection amounts and dates.

Please note direct debit payments cannot be collected using saving account.

Direct debits explained

Set up or update your method of payment

Direct Debit guarantee

 

If you are intending to pay in advance of your collection date, please send your payment confirmation/receipt to accom.rentenquiries@ed.ac.uk before the 4th of each month to prevent being charged twice.

In monthly or semesterly instalments. A recurring credit card is an instruction from a customer to an organisation to collect varying amounts from their account; as long as the customer has given been advance notice of the collection amount and dates.

Please note if our first attempt at collection is not successful a second attempt will automatically take place 5 days after it was originally due.

If you are intending to pay in advance of your collection date, please send your payment confirmation/receipt to accom.rentenquiries@ed.ac.ukbefore the 4th of each month to prevent being charged twice.

Please note:

If you are paying your rent by Recurring Credit Card payment, the payment may not show in the Student Finance Channel of MyEd until the 16th/17th of the month. As the payment may not show until this date, the Student Finance Channel may state that you have an overdue payment, please ignore this. If however, this message still appears after the 17th of the month, you should contact our Rent Payment team to discuss the matter.

Set up or update your method of payment 

 

Amend your method of payment

How to change payment details for Direct Debits (pdf)

How to change payment details for Recurring Card payments (pdf)

Important timescales to be aware of:

Any changes to your method of payments should be made at least 10 working days before the next payment date. To make alternative arrangements please contact the team.

Unless stated otherwise, the payment date is the 10th of the month or the nearest working day after this date. Please note your accommodation fees are worked out on a nightly basis and in the event you have been released from your lease, the Finance team will contact you to confirm if a balance is due to be paid or refunded.

Payments are made a month in arrears and instalments are divided as follow if your lease starts in September and ends after May:

For Undergraduate students

UG

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

7 monthly instalments divided equally

10th

 

10th

 

10th

 

10th

 

10th

 

10th

 

10th

 

 

3 semester instalments (40%/40%/20%)

10th

 

 

10th

 

 

 

10th

 

 

For Postgraduate students

 

PG

Oct

Nov

Dec

Jan

Feb

Mar

Apr

May

Jun

July

10 monthly instalments divided equally

10th

 

10th

 

10th

 

10th

 

10th

 

10th

 

10th

 

10th

 

10th

 

10th

 

4 semester instalments (30%/30%/30%/10%)

10th

 

 

10th

 

 

 

10th

 

 

 

10th

 

 

 

 

Contact us 

 

2. External funded students

You may be entitled to financial support from your government, be funded by a sponsor or have arranged some other form of student loan. Normally you will have to apply for this type of financial help as early as possible and for each year of study - your financial support or sponsor funding provider will provide advice.

A) International student loans

If your loan disbursements do not coincide with the rent payment dates and you wish to alter the rent payment dates, please contact us at least seven days before the payment is due.

Contact us 

Information on Canadian, Icelandic and US student loans.

 

B) UK Students

Public funding for eligible students.

 

Bursaries are non-repayable awards based on criteria such as income, background and personal circumstances, and in some cases geographical area.

More information about this bursary is provided by Student Administration

 

You may be eligible to have your accommodation fees paid by a sponsor or funded by government financial support.

You can find out more about the process on the Scholarships and Student Funding website:

Tuition fee sponsorship

Collecting fees

The University expects that funding for accommodation fees and living cost is organised before you start your programme of study.

Student accommodation fees must be paid per your lease’s terms and conditions.

Students who do not pay as expected are considered to have defaulted on their legal obligation and arrears action will be taken. Reminders, sent to University student email account, should not be ignored. Even if you think the reminder has been sent in error please do get in touch with us. All students will be treated with dignity and respect.

If you are receiving financial help from family, friends or similar please ensure they are aware of payment amounts and dates as this will not be considered a reason for delaying payment.

Action to enforce settlement of debt for outstanding fees and charges will be taken in respect of all current and former students who have failed to engage with the University in finding a solution to any outstanding debt, or who have failed to honour agreements to pay.

If the student fails to make payment on either of the above, it could result in an administration charge of £25.00 being levied to their account and some or all of the following actions being taken:

  • Correspondence may be sent to both the student's term and home addresses explaining the implications of non-payment and stressing the importance of making payment or informing the University of the reasons for non-payment
  • The Case may be referred to an external debt collection agency to collect the outstanding balance. Their initial charge will be a minimum of 12% if the balance outstanding and this will be payable by the student.
  • You may be served with a 'Notice to Quit' your property.

Students who are experiencing financial difficulties in paying accommodation fees should seek help at the earliest opportunity

Accommodation, Catering and Events will at all times seek to be sympathetic to and understanding of each individual student's financial circumstances

If, during your term of study, you experience financial difficulties, please contact the Rent Payment team as soon as possible. You will be asked to provide as much information about your situation as you can, and if possible you should propose an alternative payment schedule. We will always ask for evidence of your circumstances, so please be ready to provide this. We will make every effort to understand your situation, and will try to make suggestions that may help you address the financial difficulty. We do appreciate that financial difficulties can be very distressing however this does not mean that we are in a position to accommodate all alternative payment schedules proposed to us. Where this is the case, you will be asked to give the matter further thought and to work with us to achieve an acceptable outcome. 

Contact us 

Support may also be available from Edinburgh University Students' Association's (EUSA) Advice Place who can be contacted on 0131 650 9225.

Support and advice from the Advice Place

Financial assistance available to support students at the University of Edinburgh

 

Comments and complaints

Problems can arise without our knowledge, but we welcome the opportunity to put matters right and resolve any complaints in a reasonable and timely manner.

Our commitment is to ensure that every effort is made to resolve matters to your satisfaction as quickly as possible. If you have a complaint, you should in the first instance talk to the Student Credit Manager within the Rent Payment Section.

Souvina.grozier@ed.ac.uk

We promise to send an acknowledgement and to respond fully within five working days. Don't forget… we cannot respond to anonymous comments and problems; if you can't tell us who you are and where you live, don't expect a response! 

If you are writing on behalf of a student, please be aware we will need to have their authorisation to speak to you before being able to share any information in accordance with the data protection act

Comments, problems or complaints? We are here to help.

We aim to resolve issues speedily and at a local level. However, if you wish to pursue the matter further, the University has a formal Complaint Handling Procedure which can be accessed through the link below.

Comments

We welcome any ideas you have about making the service we provide better. You can send your suggestions and comments to the Rent Payment team.

Contact us