Problems can sometimes arise without our knowledge, but we always welcome the opportunity to put matters right for all our residents. To make it easier for us to help you, please follow these step-by-step guidelines…
Our commitment is to ensure that every effort will be made to resolve things to your satisfaction as quickly as possible.
If you are not sure who to speak to, or feel you wish to take matters further, talk to your Warden or Accommodation Manager; they will know whom to contact.
If you do not wish to speak to your Warden or Accommodation Manager, please contact us in writing or by emailing the address given below.
Our commitment is to ensure that every effort will be made to resolve things to your satisfaction there and then.
If, having spoken to a member of staff, the problem has not been resolved, you have a choice to either write to us or email us at the address below.
Residence Life office
St Leonard's Hall, Pollock Halls
18 Holyrood Park Road
Edinburgh, EH16 5AY
We promise to send an acknowledgement and to respond fully within five working days. Don't forget… we cannot respond to anonymous comments and problems; if you can't tell us who you are and where you live, don't expect a response!
We aim to resolve issues speedily and at a local level. However, if you wish to pursue the matter further, the University has a formal Complaint Handling Procedure which can be accessed through the link below.