1. Introduction

Please read this policy carefully. We intend to provide a fast and reliable set of services for you to use. This policy sets out the terms under which these services are made available to you and the part you can play to ensure all users enjoy the experience.

If we suspect that you are in breach of this User Policy or do things which adversely affect the services we provide to other users, we reserve the right to suspend or terminate your access to the services without liability to you. We will give you notice of suspension or termination as soon as it is practical to do so.

2. Registration

The details provided by you on registration are important and must be accurate and complete. It is in your interest to notify us immediately of any changes which are relevant to your registration and you agree to do so by informing us at support@keysurf.net

We will comply with all applicable current UK legislation including, but not limited to, data protection legislation.

In relation to the personal information provided by you on registration you agree that we may use such information in accordance with the purposes for which your permission has been obtained on registration.

Other than as required by law we will not disclose your registration details to any third party without your permission.

You are responsible for the protection of your security credentials. Do not disclose these details to anyone.

We will use your nominated e-mail to communicate with you, therefore it is your responsibility to check it regularly and keep it up to date. We will consider the e-mail to be delivered at the same time that it is sent.

3. General use

All users must comply with the Edinburgh University Computing Regulations

Your must not use the services:

  • In any way that is unlawful or illegal
  • In a way that affects the enjoyment, or performance, of the services for other users
  • To transmit, publish, link to, make available or receive any material which is defamatory, offensive, abusive, obscene, indecent, racist, harmful, threatening or menacing
  • In a way which breaches a third party's copyright, design rights, patents, trade marks, moral rights, know-how, confidential information and any other intellectual property
  • In breach of any instructions we give you

You must not take any action which disrupts or adversely affects the services or the internet. Examples of behaviour we would consider to be inappropriate are:

  • To infringe by the use of any domain name, mail box name or otherwise upon the rights of any other person in a trade mark or name whether in statute or common law
  • To send an email or any other type of electronic message with the intention or result of affecting the performance or functionality of any computer facilities
  • To intentionally disrupt or adversely affect any other person or entity's access to or use of the Internet or any features which form part of the Internet
  • To transmit or cause to be transmitted any advertising, promotional or other materials that are unsolicited (commonly known as "spam")
  • To transmit or cause to be transmitted mail bombs, chain letters or pyramid schemes

We reserve the right to forward contact details and other information to the Police, or other Regulatory authorities where requested to do so; we may also forward contact details where a complaint arises concerning your use of services, and where that use is deemed by us to be inconsistent with this policy.

If you do not follow the guidelines set out under paragraph 3, you agree to indemnify us against all claims, demands, actions, costs, expenses (including legal costs and disbursements), losses and damages arising from or incurred as a result of your actions.

Where your conduct towards any member of Keycom or their representatives is proven to have been threatening or abusive, you will be subject to the University's Disciplinary Code.

4. Content

It is a well known fact that the Internet contains material that is inappropriate for minors and may cause offence to others. We do not censor or restrict access to any material or information on the Internet unless required to do so by a competent authority. We do reserve the right to deal with legitimate complaints and we will work with legitimate and appropriate authorities including the Internet Watch Foundation.

5. Security

Users are responsible for ensuring their computer remains protected at all times against external attack from viruses and to take all reasonable steps to ensure that their machine is not used to initiate any attacks against the services or the Internet.

Users are recommended to use anti virus software and to ensure it is kept up to date. We reserve the right to withhold or withdraw services, without liability, if, in our opinion, you fail to protect adequately your computer and/or you fail to protect adequately the network from your computer.

We cannot be held responsible in the event that a person gains unauthorised access to your machine, whether or not you use a firewall.

You must not use the services to carry out Port scanning/probing (which is an attempt to identify an open gateway into another Internet user's machine). Where it has been identified that an account has been used for this activity we may withdraw the services without notice.

We may, at our discretion, run manual or automatic systems to monitor compliance with this policy. Information from this monitoring may be shared with the University of Edinburgh for the purposes of effectively managing the network and discharging any legal obligations we or they may have. The data will not be disclosed to any other third party unless we are obliged under law to do so. By registering for the services, you are deemed to have granted permission for this limited intrusion onto your network or machine. Your service may be withdrawn or restricted while your machine, or its operation, is deemed to be in breach of this policy.

You must not use the services to run any program that can be used to compromise the efficiency and security of network traffic.

You must not use the service to knowingly or unknowingly cause to be transmitted Worms, Trojans or Viruses. Any account found to have been used to transmit such items can be subject to immediate suspension or disconnection of services without notice.

6. Copyright and thrid party rights

Any images, photographs, articles, pages, designs, drawings, software, music, information and other materials published on the Internet and the services are protected by copyright. Publishing material on the Internet and on the services does not mean it is available for anyone to copy. Unless the owner of that copyright specifically states that you may copy the work, you should assume that you cannot. In using the service you must comply with copyright legislation and the rights of the copyright holder.

It is an infringement of copyright to copy, reproduce, adapt, translate, broadcast or perform copyright protected material without permission, to make infringing copies available to the public or otherwise to knowingly deal in infringing copies.

The services must not be used, directly or indirectly, to transmit, publish, link to or otherwise make available any confidential information or trade secrets of any person or entity.

Since you as an individual may find yourself liable for copyright infringements you should ensure that material gained through applications such as peer-to-peer file sharing are legitimate.

7. Other conditions of use

The services are provided without any warranties or guaranties unless specifically stated.

We reserve the right to suspend, restrict, or terminate your access to services for any reason without notice.

User conditions may be amended from time to time without notice. They may also be extended to include other conditions applicable to specific products or services offered from time to time.

8. Limitations

We make all reasonable efforts to ensure that all information provided by us in connection with the services is accurate at the time of its inclusion, however, there may be errors, inaccuracies or omissions in respect of which we exclude all liability. We make no representations or warranties about the information included on our web pages (including links to third parties' web pages). You shall be solely responsible for any decisions based on the information contained on such web pages.

9. Our liability to you

We shall not be liable to you in contract, tort (including negligence) or otherwise for:

Any damage or loss arising from the consequences of viruses received by you via the services or of our failure to provide the services in accordance with this Policy;  or any economic losses (including loss of business, contracts, profits, revenues, capital or anticipated savings), any indirect, special or consequential loss, loss of data, goodwill or reputation or for any wasted expense including but not limited to losses caused by viruses.

We are not liable for any failure to perform our obligations if we are prevented from doing so by an event beyond our reasonable control (which may include, without limitation, strikes; labour disputes; acts of God; war; riot; civil action; malicious acts or damage; compliance with any law, governmental or regulatory order, rule, regulation or direction; any act or omission of any government or other competent authority; accident; equipment or services failure, including the unavailability of third party telecommunications services, lines or other equipment; fire; flood or storm).