The following services are offered only in accommodation with Keycom services.

Keycom Support

The keycom support desk is open 24 hours a day every day except December 25 and January 1. If you have any queries about your services please contact them.

Tel: +44 (0)131 545 0000

Email: support@keysurf.net 

Internet

  • High speed wireless service in all bedrooms and common areas.
  • High speed wired connection in most bedrooms - see your property details page. 
  • Multiple devices may be connected including tablets, phones, laptops, games consoles and routers. To use more than 2 devices at the same time you must register them on the Keysurf Portal. This also avoids having to log in each time you connect so we recommend you do this for all your devices.
  • The standard package included in your rent in 2017-2018 has a download speed of 85Mb/s for both the wired and wireless services. Higher speed packages can be purchased through the Keysurf MyAccount portal.

Keysurf MyAccount

Telephony

  • VOIP telephones are provided in all rooms in catered accommodation at Pollock Halls and in family flats.
  • A VOIP telephone will be provided as standard in each room. This will have a direct dial (0131 545) number
  • UK and international calls are charged for.
  • Calls between all Accommodation Services rooms will be free.
  • UK and international calls are charged for.
  • A voicemail service is provided as standard.
  • The telephone service is pay-as-you-go. You can top up your account using your debit or credit card.
  • Top-up vouchers may also be used and will be available for sale from Pollock Halls of Residence reception centre and site offices.
  • Vouchers will be available in values of £2.00 only.
  • The VOIP telephone in your room must remain connected to the power supply or your telephone and internet service will not work: do not unplug it.
  • Loss or damage to the VOIP phone in your room will result in a £100 + VAT charge.

Keysurf TV

  • Several of the most popular TV channels are available on the Keysurf TV service.
  • This can be accessed by visiting the Keysurf TV website while you are connected to the Keysurf network.

Keysurf TV Website

Terms and conditions

Use of services connecting to the University of Edinburgh network fall under the University computing regulations. All other usage must comply with Keycom terms and conditions.