Department Type of enquiry Contact
Allocations   For any general enquiries about your application or allocation of University accommodation.

Email: accom.allocations@ed.ac.uk

 Tel:  +44 (0)131 651 2042

Rent payment section For any queries relating to payment of your University accommodation.

Email:accom.rentenquiries@ed.ac.uk

Tel: +44 (0)131 651 2118

Residence Life Contact the Residence Life team if you have any welfare concerns or if you wish to make a complaint.

Email: accom.reslife@ed.ac.uk

Tel: +44 (0)131 651 2004

Property Team For any concerns with your accommodation cleanliness or maintenance and repair issues.

Email:accommodation@ed.ac.uk 

Self Catered Accommodation Tel:+44 (0)131 651 2162

Continuing properties accommodation Tel: +44 (0)131 651 2130

Campus Accommodation Tel: +44 (0)131 651 2131

EAP enquiries Accommodation application enquiries for those doing an English for Academic Purposes (EAP) pre-sessional course.

Email: accom.eap@ed.ac.uk

Tel:  +44 (0)131 651 2129

Internet and telephony Contact Keycom who have 24hr support 7 days a week.

Email: support@keysurf.net

Tel: +44 (0)131 545 0000 or 1590 from your room telephone

Accommodation, Catering and Events Security Our security staff aim to provide a safe, secure and supportive environment for all students, staff and visitors. They are available to assist with all aspects of living in accommodation, including crime prevention, or, should it occur, the reporting of a crime or incident that takes place on Accommodation, Catering and Events premises. Any victim of a crime should always report this to local police on +44 (0)131 311 3131 or 101

Email: security24-7@ed.ac.uk

Tel:+44 (0)131 667 1971 or 0 from your room telephone. In the event of an emergency contact 0131 651 2060 or 6666.

Pollock Halls Reception Centre Pollock Halls Reception Centre is available for enquiries 24 hours a day, either by our full-time reception staff or (out of office hours) by our Security Team. Tel: +44(0)131 667 1971